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Business Process Outsourcing (BPO) - Global Strategic Business Report

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    Report

  • 902 Pages
  • November 2024
  • Region: Global
  • Global Industry Analysts, Inc
  • ID: 347963
The global market for Business Process Outsourcing (BPO) is estimated at US$312.2 Billion in 2023 and is projected to reach US$477.7 Billion by 2030, growing at a CAGR of 6.3% from 2023 to 2030. This comprehensive report provides an in-depth analysis of market trends, drivers, and forecasts, helping you make informed business decisions.

The growth in the Business Process Outsourcing (BPO) market is driven by several factors. Firstly, the ongoing trend of digital transformation and the adoption of advanced technologies like AI, RPA, and analytics are enhancing the capabilities and value proposition of BPO services. Secondly, the cost advantages and access to skilled labor in emerging markets are driving the expansion of BPO hubs globally. Thirdly, the need for business agility and flexibility in response to market changes and disruptions is boosting demand for outsourced services. Lastly, the focus on core business functions and strategic activities is prompting companies to outsource non-core processes to specialized BPO providers. These factors collectively contribute to the dynamic growth of the BPO market.

Key Insights:

  • Market Growth: Understand the significant growth trajectory of the Customer Services Outsourcing segment, which is expected to reach US$186.0 Billion by 2030 with a CAGR of a 7.1%. The Human Resources Outsourcing segment is also set to grow at 5.2% CAGR over the analysis period.
  • Regional Analysis: Gain insights into the U.S. market, estimated at $113.9 Billion in 2023, and China, forecasted to grow at an impressive 7.2% CAGR to reach $34.9 Billion by 2030. Discover growth trends in other key regions, including Japan, Canada, Germany, and the Asia-Pacific.

Why You Should Buy This Report:

  • Detailed Market Analysis: Access a thorough analysis of the Global Business Process Outsourcing (BPO) Market, covering all major geographic regions and market segments.
  • Competitive Insights: Get an overview of the competitive landscape, including the market presence of major players across different geographies.
  • Future Trends and Drivers: Understand the key trends and drivers shaping the future of the Global Business Process Outsourcing (BPO) Market.
  • Actionable Insights: Benefit from actionable insights that can help you identify new revenue opportunities and make strategic business decisions.

Key Questions Answered:

  • How is the Global Business Process Outsourcing (BPO) Market expected to evolve by 2030?
  • What are the main drivers and restraints affecting the market?
  • Which market segments will grow the most over the forecast period?
  • How will market shares for different regions and segments change by 2030?
  • Who are the leading players in the market, and what are their prospects?

Report Features:

  • Comprehensive Market Data: Independent analysis of annual sales and market forecasts in US$ Million from 2023 to 2030.
  • In-Depth Regional Analysis: Detailed insights into key markets, including the U.S., China, Japan, Canada, Europe, Asia-Pacific, Latin America, Middle East, and Africa.
  • Company Profiles: Coverage of major players such as Accenture PLC, Atos SE, AMDOCS, and more.
  • Complimentary Updates: Receive free report updates for one year to keep you informed of the latest market developments.

Select Competitors (Total 266 Featured):

  • Accenture PLC
  • Atos SE
  • AMDOCS
  • ADP, Inc.
  • API Outsourcing, Inc.
  • 3i Infotech Ltd.
  • 31West Global Services
  • Allsec Technologies Ltd.
  • Allzone Management Solutions
  • Arvato Systems GmbH
  • Alight Solutions LLC
  • Access Healthcare
  • Arise Virtual Solutions Inc.
  • Angler Technologies
  • Apdata do Brasil Software Ltda

Table of Contents

I. METHODOLOGYII. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Business Process Outsourcing (BPO) - Global Key Competitors Percentage Market Share in 2024 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
  • An Introduction to Business Process Outsourcing (BPO)
  • Vertical BPO Vs. Horizontal BPO
  • Onsite BPO Vs. Offsite BPO Vs. Offshore BPO
  • BPO Business Models
  • Salient Features of Transactional, Niche & Comprehensive BPO Models
  • Common Services Offered by BPO Providers
  • Business Process Outsourcing (BPO): Current Market Scenario and Outlook
  • Customer Services: Principal Segment Stoking Growth of BPO Market
  • IT & Telecom to Rule, while BFSI to Post Fastest Growth
  • Global Business Process Outsourcing Market: Interplay of Dynamic Factors
  • Market Opportunities
  • A Sneak Peak into Key Trends Observed by the BPO Industry
  • Developed Regions to Remain Primary Revenue Contributors
  • Robust Growth Opportunities in Developing Regions
  • The Asian BPO Phenomenon: Enabled by `Triple Convergence’
  • Latin America Emerges as a Global Delivery Location
  • Future BPO Market Trends- A Brief Insight
  • A Brief Overview of Major Outsourcing Destinations
  • Competitive Landscape
  • Major Vendors of Finance & Accounting BPO Services
  • Leading Players in the Global F&A BPO Market (2022E): Percentage Breakdown of Revenues
  • Procurement BPO Services: Dominant Players
  • ADP Holds Edge in HR BPO
  • Genpact: Prime Vendor of Banking BPO Services
  • Service Providers Focus on Innovative Offerings to Move Up Value Chain
  • A Clear Call for Transparency for Maintaining Competitive Edge
  • Recent Market Activity
  • WORLD BRANDS
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
  • Established Role in Business Process Implementation Across Diverse Sectors to Sustain Long-Term Growth
  • BPO: A Robust Tool for Enabling Global Expansion
  • For Creating Truly Global Products
  • To Drive Satisfaction Levels Among Customers Worldwide
  • Higher Awareness about Outsourcing Benefits: Another Major Factor Favoring Long-Term Growth
  • Advanced Technologies Strengthen Capabilities of BPO Model
  • Internet of Things (IoT) for Effective Delivery of BPO Services
  • Robotic Automation & Artificial Intelligence (AI) Seek Bigger Role in BPO Operations
  • Upcoming Changes with AI & Robotic Process Automation
  • Artificial Intelligence Augments Efficiency of BPO Operations
  • Social Media Networking Trend Transforms Business Strategies
  • Growing Popularity of Cloud Computing
  • Cloud Communication - A Winning Solution for BPO Players
  • Growing Use of Mobile Based Customer Service Applications
  • Voice Biometrics: Growing Role in Customer Verification
  • Big Data Remains in Contention to Streamline Operations
  • BPO Providers Warm up to Green Computing
  • Data Analysis Software Bolsters BPO Capabilities
  • Voice Recognition Improvements to Benefit BPOs
  • UCaaS Emerges as Low-cost Customer Service Solution
  • BPOs Turn New Leaf by Offering Social Media Management Solutions and Services
  • Strategic Innovations Take Center Stage in BPO Industry
  • Select Latest Innovations in the BPO Market
  • Commoditization, and Rise of Industry-Specific BPO, MSM & Bundled IT-BPO Services to Reshape the BPO Market
  • Platform BPO Seeks Opportunities
  • Platform BPO Vs Traditional BPO
  • Advantages of Platform BPO
  • Challenges for Platform BPO
  • Sourcing Strategy: Means to Achieve Business Process
  • Sole Sourcing: A Model for Increasing Operational Efficiency
  • Multi-Source Approach Gathers Steam
  • The Importance of Impact Sourcing
  • Offshore BPO Remains Highly Relevant Offering Cost Economies
  • Nearshoring Finds Favor among Businesses
  • Trade-off between Quality & Cost Warrants Revamp of the Global BPO Industry
  • Emphasis on Business Process Improvement to Extend Opportunities
  • Small and Mid-Size Businesses (SMBs): Expanding Clientele
  • Cybersecurity Gains Prominence, as Cyberattacks Become Rampant
  • Novel Opportunities for BPO in New Business Areas
  • An Insight into Major Horizontal Segments
  • Customer Services BPO: Largest Product Category
  • Human Resources BPO (HRO) Remains a High-Profile Segment
  • Finance and Accounting BPO (FAO): A Thriving Market
  • Knowledge Process Outsourcing (KPO): A Small yet Growing Market
  • Procurement BPO: An Overview
  • Review of Select End-Use Markets
  • Manufacturing: Noteworthy End-Use Sector
  • Telecommunications & Technology
  • Banking, Insurance & Finance Services
  • Banking Sector
  • Insurance
  • Retail Sector
  • Other End-Use Sectors
  • Issues & Challenges
  • Protectionist Policies Niggle Offshore BPOs
  • Uncertainties in Politico-Economic Policies Challenge BPO Sector
  • Re-shoring Strategies Highlight Salary Disparities in Different Regions
  • Alternate Offshore Locations Challenge Dominance of Traditional Centers
  • Data Security Issues
  • Decline in IT Spending & High Inflation
  • Increasing Automation Requires BPO Providers to rethink Existing Strategies
4. GLOBAL MARKET PERSPECTIVE
  • Table 1: World Business Process Outsourcing (BPO) Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
  • Table 2: World Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 3: World Historic Review for Business Process Outsourcing (BPO) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
  • Table 4: World 16-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2014, 2024 & 2030
  • Table 5: World Recent Past, Current & Future Analysis for Customer Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 6: World Historic Review for Customer Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
  • Table 7: World 16-Year Perspective for Customer Services by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2014, 2024 & 2030
  • Table 8: World Recent Past, Current & Future Analysis for Human Resources by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 9: World Historic Review for Human Resources by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
  • Table 10: World 16-Year Perspective for Human Resources by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2014, 2024 & 2030
  • Table 11: World Recent Past, Current & Future Analysis for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 12: World Historic Review for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
  • Table 13: World 16-Year Perspective for Finance & Accounting by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2014, 2024 & 2030
  • Table 14: World Recent Past, Current & Future Analysis for Procurement & Supply Chain by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 15: World Historic Review for Procurement & Supply Chain by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
  • Table 16: World 16-Year Perspective for Procurement & Supply Chain by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2014, 2024 & 2030
  • Table 17: World Recent Past, Current & Future Analysis for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 18: World Historic Review for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
  • Table 19: World 16-Year Perspective for Other Types by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2014, 2024 & 2030
  • Table 20: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 21: World Historic Review for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
  • Table 22: World 16-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2014, 2024 & 2030
  • Table 23: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 24: World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
  • Table 25: World 16-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2014, 2024 & 2030
  • Table 26: World Recent Past, Current & Future Analysis for Manufacturing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 27: World Historic Review for Manufacturing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
  • Table 28: World 16-Year Perspective for Manufacturing by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2014, 2024 & 2030
  • Table 29: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 30: World Historic Review for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
  • Table 31: World 16-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2014, 2024 & 2030
  • Table 32: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 33: World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
  • Table 34: World 16-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2014, 2024 & 2030
III. MARKET ANALYSIS
UNITED STATES
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
  • The United States: Prime BPO Market
  • Percentage (%) Share of the US in the World BPO Revenues (2022E & 2027P)
  • Outsourcing Strategy Evolution in the US - A Review
  • American Enterprises Rely on Offshoring to Save Costs
  • Nearshore Strategy Gains Strength
  • A Review of BPO in Key Application Segments
  • Win-Win for US Outsourcing Companies
  • Indian BPOs Set Up Onshore Service Centers in US
  • Impact of Protectionist Policies
CANADA
  • HR Outsourcing: On an Upswing
JAPAN
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
CHINA
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
  • Market Overview
  • Emphasis on ‘China-to-China’ Outsourcing
  • Back Office Outsourcing
  • HR Outsourcing in China
EUROPE
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
  • BPO Sector in Europe - An Overview
  • Trends & Opportunities
FRANCE
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
GERMANY
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
  • Germany - A Key Consumer of BPO & SSC Services
ITALY
UNITED KINGDOM
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
  • Major BPO Destination in Europe
  • Competitive Landscape
  • Leading Players in UK BPO Services Market (2022E): Percentage Breakdown of Market Share
  • Domestic Vendors Eye Overseas Markets
SPAIN
RUSSIA
  • Market Overview
REST OF EUROPE
  • Central & Eastern Europe (CEE) Emerges as Outsourcing Hub
  • Focus on Nordic Region Outsourcing Market - A Complementary Review
ASIA-PACIFIC
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
  • Asia-Pacific - The Rapidly Growing BPO Market
AUSTRALIA
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2024 (E)
  • Brief Market Overview
INDIA
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2024 (E)
  • India’s Formidable BPO Industry Leads the Way
  • Vast Pool of Skilled Workforce, Low Cost Operations & Overall Competencies Steer Indian BPO Sector
  • The Changing Role of Indian BPOs
  • Role of Captive BPOs
  • BPO Industry Focuses on Inorganic Growth Strategy
  • KPO Industry Gains Efficiency
  • Reverse Outsourcing: New Trend in Outsourcing
  • Financial Services Market - A Vital BPO Vertical
  • HR Outsourcing in India
  • Rural BPO Concept Strengthens
  • SMEs: Potential for Growth
  • Tier-II and Tier III Cities to Gain Prominence
  • Long Term Prospects Remain Favorable
  • Challenges Confronting Indian BPO Industry
  • The Dampeners
  • BPO Vendor Landscape in India
  • India Centric BPO Providers - Breakdown by Vertical Industry
  • India-Centric BPO Providers: Breakdown by Product/Service Offerings
SOUTH KOREA
REST OF ASIA-PACIFIC
  • Malaysia
  • Philippines - A Favorable Destination for BPO Sector
  • Key Factors Responsible for Philippines’ Success in BPO Sector
  • Demand for Value-Added Services Drives Development of KPO
  • Philippines BPO Industry by End-Use Sector (2022E): Percentage Breakdown of Revenues for Call Center, IT, Transcription, and Others
  • Challenges for the BPO Industry
  • Next Wave Cities to Spur Growth Post COVID-19 Downturn
  • Progressive Forecasts for Philippine BPO Sector
  • Singapore
  • Sri Lanka
  • Thailand
  • Vietnam
LATIN AMERICA
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2024 (E)
  • Attractive Outsourcing Destination
  • Market Snapshots
  • BPO Industry Shift Up the Value Chain
ARGENTINA
  • Brief Overview
BRAZIL
  • A Favored Nearshoring Destination
  • Increasing Demand for Contact Center Outsourcing
MEXICO
  • Market Overview
REST OF LATIN AMERICA
  • Chile
  • Colombia
  • Costa Rica
  • Peru
  • Uruguay
MIDDLE EAST
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2024 (E)
IRANISRAELSAUDI ARABIAUNITED ARAB EMIRATESREST OF MIDDLE EAST
AFRICA
  • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2024 (E)
  • Market Overview
  • Egypt: An Emerging Market
  • Kenyan BPO Sector
  • South Africa
  • Tanzania: An Emerging Outsourcing Destination in East Africa
IV. COMPETITION

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Accenture PLC
  • Atos SE
  • AMDOCS
  • ADP, Inc.
  • API Outsourcing, Inc.
  • 3i Infotech Ltd.
  • 31West Global Services
  • Allsec Technologies Ltd.
  • Allzone Management Solutions
  • Arvato Systems GmbH
  • Alight Solutions LLC
  • Access Healthcare
  • Arise Virtual Solutions Inc.
  • Angler Technologies
  • Apdata do Brasil Software Ltda

Table Information